University HealthSystem Consortium

I clicked on ‘Request Password,’ filled out the Web profile form, and received a message that I have already been issued a login name and password. What are my next steps?

Contact Gloria Miskevics at 630/954-1283 or Miskevics@uhc.edu to evaluate your Web account. You can also click on ‘Forgot My Login/Password’ if you have selected Request Password in error.

I clicked on ‘Request Password,’ filled out the Web profile form, but have not yet received an e-mail from UHC with my login and password.

If you are from a UHC member institution and provided the appropriate business telephone number and business e-mail address (non-Yahoo, Hotmail, AOL, etc.), the login and password generation process may take up to 1 hour to complete (pending activity levels). If you do not receive an e-mail from UHC within 1 hour of requesting a login and password, contact Gloria Miskevics at 630/954-1283 or Miskevics@uhc.edu.

If you provided a personal e-mail address, or selected “Other” as your organization, you should receive an e-mail from UHC within 1 business day. If you do not receive an e-mail from UHC after 1 business day, contact Gloria Miskevics at 630/954-1283 or Miskevics@uhc.edu.

I received a login and password to the UHC Web site, but can’t access certain Web pages or databases from the UHC Web site.

Subscription requests such as Clinical Data Base, Patient Safety Net, and Nurse Residency Program may require additional participation fees, licenses, or additional security rights to access that area of the UHC Web site. Verification must be performed and UHC staff must approve the request before granting access. This process may take up to 5 business days. If you can’t access the Patient Safety Net, click here.

When requesting a password, I do not see my institution in the ‘Organization’ drop-down list.

Only those institutions that have paid UHC membership fees will appear in the Organization drop-down list. If your institution is a clinical component of a listed organization, you may select that master Organization. If you do not see your institution, contact Webmaster at webmaster@uhc.edu.

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Existing Users

I am typing my login and password correctly, but I keep getting a message that it is not the correct login and/or password.

Because of UHC Password Policy, passwords are case-sensitive. Passwords are required to be in their proper case. If your password is “HospitalDocs2003,” this means that the “H” and “D” must be in upper case, and match exactly.

According to UHC Password Policy, you are only allowed 5 chances to log in. If you fail on your fifth attempt, the UHC Web site locks you out. You can then use the Forgot My Login/Password process to have your password reset and sent to your business e-mail address.

How many login attempts does it take before I’m locked out of the site?

If I am locked out of the Web site, can I get a reset password sent to me?

Yes! Our simple Forgot My Login/Password function unlocks your account. Simply follow the instructions and you will receive a newly reset password via e-mail within minutes.

I forgot my login name and password to the UHC Web site. Can I have that information sent to me?

Absolutely! Use Forgot My Login/Password if you have misplaced or forgotten your web account information. An e-mail will be sent to you within 1 hour containing your login name and a temporary link to set your password.

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Security Privileges

I can’t open a specific document on the UHC Web site.

All of our documents have security interlinked within their properties. If you are being denied access to a specific document, please contact the UHC author, if available. If you do not know the author, contact Webmaster at webmaster@uhc.edu.

I can’t navigate to a specific Web page on the UHC Web site.

All of our Web pages have security interlinked within their properties. If you are being denied access to a specific Web page, contact Webmaster at webmaster@uhc.edu.

I received a login and password to the UHC Web site, but can’t access certain Web pages or databases from the UHC Web site.

Subscription requests such as Clinical Data Base, Patient Safety Net, and Nurse Residency Program may require additional participation fees, licenses, or additional security rights to access that area of the UHC Web site. Verification must be performed and approved by UHC staff must approve the request before granting access. This process may take up to 5 business days.

If you can’t access the Patient Safety Net click here.

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Patient Safety Net Users

I requested a UHC login and password, but I still do not have access to the Patient Safety Net. I am getting an access denied message. What does this mean?

The Patient Safety Net requires a second layer of security before you can access the online tool. Only a UHC PSN representative can apply the second layer of security. You can contact a PSN representative at psninfo@uhc.edu.

My institution participates in the Patient Safety Net, but I don’t know who my on-site administrator is to obtain access. How can I find out that information?

Click here for a listing of the on-site administrators. Contact your on-site administrator and a UHC PSN representative at psninfo@uhc.edu to gain full access to the online tool.

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General Questions

When I enter my login name and password, I am asked, “Do you wish to view secure or non-secure items?” What do I select?

Choose “Continue.“ This will make certain you can view graphics on our Web site.

My password automatically populates when I log in. How can I disable that function?

If you are using Internet Explorer, follow these steps:

· Select Tools, Internet options from the IE menu

· Select the Content tab

· Click on AutoComplete button

· Deselect: “Prompt me to save passwords”

· Click OK twice to save changes

If you are using Netscape, follow these steps:

· Select Tools from the Netscape menu

· Select Password Manager, Manage Stored Passwords

· Highlight UHC’s Web site address, www.uhc.edu, and click the Remove button

· Click OK to save changes

Which browser should I use to view your site?

You can use either Internet Explorer 5.5 (IE) or Netscape 6.1 and higher versions to view the site. UHC recommends using the highest version of IE. Using IE enhances some functionality on UHC's new site. To upgrade your browser, click here: Download IE Browser or here: Download Netscape Browser.

How do I verify my Internet Explorer browser settings are accurate to view UHC’s Web site?

You will need to verify that 2 items are set correctly.

First, verify that your browser settings pull current Web pages. Follow these steps:

· Select Tools, Internet options from the IE menu

· Select the General tab

· Click on the Settings button

· Select - “Every visit to the page”

· Click OK twice to save changes

Second, verify that the browser has cookies enabled. Follow these steps:

· Click here: BrowserSpy

· Verify Cookies enabled is “yes” and JavaScript Cookies is “yes”

· If either settings are false, contact your IS staff contact for assistance

· Exit the Web page

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