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Single Sign on Instructions and FAQ's

UHC members need only a single user name and password to access both UHC Marketplace (www.uhcmarketplace.com) and the UHC Web site (www.uhc.edu), allowing them to more easily benefit from the wealth of services, resources, and tools both companies offer to their members to help them improve their clinical, operational, and financial performance.

New Users

I am attempting to get a UHC Web site log in and password. 
I am having a problem with UHC’s 'Need a log in?' process.

Existing Users

I am having problems logging into the UHC Web site with my log in and password.
I have locked myself out of the UHC Web site.
I forgot my log in and/or password.

Security Privileges

I can’t open any documents.
I can’t access a UHC tool (CDB, Patient Safety Net®, Nurse Residency Program™, etc.).

Patient Safety Net® Users

I am having problems with access to the Patient Safety Net® tool.

General Questions

When I enter my log in name and password, I am asked, “Do you wish to view secure or non-secure items?” What do I select?
Which browser should I use to view your site?
How do I verify my Internet Explorer browser settings are accurate to view UHC’s Web site?
 

New Users

I am attempting to get a UHC Web site log in and password.

I clicked on ‘Need a Log in,’ filled out the Web profile form, and received a message that I have already been issued a log in name and password. What are my next steps?

Contact Afroz Ather at (312) 775-4115 or ather@uhc.edu to evaluate your Web account. You can also click on ‘Forgot Your Password’ if you have selected ‘Need a Log in’ in error.

I am having a problem with UHC’s ‘Need a log in’ process.

I clicked on ‘Need a log in,’ filled out the Web profile form, but have not yet received an e-mail from UHC with my log in and password.

If you are from a UHC member institution and provided the appropriate business telephone number and business e-mail address (non-Yahoo, Hotmail, AOL, etc.), the log in and password generation process may take up to 24 hours to complete (pending activity levels). If you do not receive an e-mail within the 24 hours, contact Afroz Ather at (312) 775-4115 or ather@uhc.edu.

I received a log in and password to the UHC Web site, but can’t access certain Web pages or databases from the UHC Web site.

Subscription requests such as Clinical Data Base, Patient Safety Net®, and Nurse Residency Program™ may require additional participation fees, licenses, or additional security rights to access that area of the UHC Web site. Verification must be performed and UHC staff must approve the request before granting access. This process may take up to five business days. If you can’t access the Patient Safety Net®, see solutions below. 

When requesting a log in, I do not see my institution in the ‘Organization’ drop-down list.

Only those institutions that have paid UHC membership fees will appear in the Organization drop-down list. If your institution is a clinical component of a listed organization, you may select that master Organization. If you do not see your institution, contact Afroz Ather at (312) 775-4115 or ather@uhc.edu.

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Existing Users

I am having problems logging into the UHC Web site.

I am typing my log in and password correctly, but I keep getting a message that it is not the correct log in and/or password.

Because of UHC Password Policy, passwords are case-sensitive. Passwords are required to be in their proper case. If your password is “HospitalDocs2003,” this means that the “H” and “D” must be in upper case, and match exactly.

I have locked myself out of the UHC Web site.

How many log in attempts does it take before I’m locked out of the site?

According to UHC Password Policy, you are only allowed 15 chances to log in. If you fail on your fifteenth attempt, the UHC Web site locks you out. You can then use the ‘Forgot your password’ process to have your password reset and sent to your business e-mail address.

If I am locked out of the Web site, can I get a reset password sent to me?

Yes! Our simple ‘Forgot your password’ function unlocks your account. Simply follow the instructions and you will receive a newly reset password via e-mail within minutes. 

I forgot my log in name and password to the UHC Web site. Can I have that information sent to me?

Absolutely! Use ‘Forgot your password’ if you have misplaced or forgotten your web account information. An e-mail will be sent to you within 24 hours containing your log in name and a temporary link to set your password.
 
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Security Privileges

I can’t open a specific document on the UHC Web site.

All of our documents have security interlinked within their properties.  If you are being denied access to a specific document, please contact the UHC author, if available.  If you do not know the author, contact Webmaster at webmaster@uhc.edu.

I can’t navigate to a specific Web page on the UHC Web site.

All of our Web pages have security interlinked within their properties. If you are being denied access to a specific Web page, contact Webmaster at webmaster@uhc.edu.

I can't access a UHC tool (e.g., Clinical Data Base, Patient Safety Net®, and Nurse Residency Program™ )

I received a log in and password to the UHC Web site, but can’t access certain Web pages or databases from the UHC Web site.

Subscription requests such as Clinical Data Base, Patient Safety Net®, and Nurse Residency Program™ may require additional participation fees, licenses, or additional security rights to access that area of the UHC Web site. Verification must be performed and approved by UHC staff must approve the request before granting access. This process may take up to five business days. 
 
If you cannot access Patient Safety Net®, click here.
 
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Patient Safety Net® Users

I am having prolems accessing the Patient Safety Net® tool. 

I requested a UHC log in and password, but I still do not have access to the Patient Safety Net®. I am getting an access denied message. What does this mean?

The Patient Safety Net® requires a second layer of security before you can access the online tool. Only a UHC PSN representative can apply the second layer of security. You can contact a PSN representative at psninfo@uhc.edu.

My institution participates in the Patient Safety Net®, but I don’t know who my onsite administrator is to obtain access. How can I find out that information?

View the listing of the onsite administrators under the resources on the right.  Contact your onsite administrator and a UHC PSN representative at psninfo@uhc.edu to gain full access to the online tool.
 
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General Questions

When I enter my log in name and password, I am asked, “Do you wish to view secure or non-secure items?” What do I select?

Choose “Continue.” This will make certain you can view graphics on our Web site.  

Which browser should I use to view your site?

All the applications on UHC's Web site are compatible with Internet Explorer 7.0/8.0/9.0. The following applications have been tested with and are compatible with Internet Explorer 8.0/9.0 and Firefox 3.0:
•          Faculty Practice Solutions Center®
•          Benchmarking & Improvement Services
•          Nurse Residency Program™
•          Secure Data Exchange
•          Core Measures Data Base
•          Clinical Data Base and Consolidated Patient Data Feed
•          Patient Safety Net®
•          SpendLink

How do I verify my Internet Explorer browser settings are accurate to view UHC’s Web site?

You will need to verify that 2 items are set correctly - browser refresh settings and cookies. Your browser page refresh settings must pull current Web pages. Set your browser to 'check for newer versions of stored pages' at “every visit to the page”.  Secondly, enable Cookies and JavaScript Cookies. If either setting is disabled, contact your technical staff for assistance.
 
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For More Information

Afroz Ather - member support specialist, Web Site Security
Webmaster - UHC Web Site Staff

Afroz Ather, Webmaster

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of your member benefits.

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